What kind of result is this?

Existent tool adapted to EWE 

What’s the area addressed?

Advanced Technology Solutions
Emergency management 

What’s the covered phase?

Prevention & Preparedness, Detection & Response

What’s the addressed challenge?

There are specific communication challenges detected,which this IA addresses:  

1. Internal communication should make sure that firefighters are aware of the current fires, the strategy and tactics, when they are active or before a shift. Communication should enable them to develop their work, as well as to inform the population, if necessary.   
2. External communication with other agencies should contribute to avoid collapse by looking for external help but also to build trust and interact with other agencies.  
3. External communication with society:
     
   • Organizations must be able to manage the communication while coping with the EWE.  
   • Information must be translated to be understandable by other groups, and it is important to avoid noise. 
   • Boosting transparency and trust.  
   • Communication during the preparation phase is highly important.  The consideration of different communication channels to reach all the population.   

IA5.9 includes tools to address an appropriate communication scenario for specialised stakeholders and for the society during EWE.

What value is proposed?

The value of the proposition is the adaptation of existing platforms to the new needs to be managed during EWE crises. These existing platforms are used as international data sharing tools to enable collaborative work between specialized stakeholders, mainly Fire Analysts and Incident Commanders, during EWE crises. They are also used to communicate emergency management scenario between command systems and from the official agency to the society, and sharing operational information in real time to maintain the correct risk awareness in the community that is suffering the EWE.   

There are two types of tools, and their adaptation to EWE must be planned and developed according to the prerequisites of the emergency management system. The tools and their requirements are:  

• Web portal: open access, managed by an agency of the emergency system. It contains operational and risk awareness information, guidelines for assessment and behavior during crisis, key messages and can be used as an official channel communication. It could contain also in real time information to divulgate to society the real emergency management scenario.  
• Shared Geographical Information System (GIS) platform: usually restricted access, managed by the emergency management responsible agency, with a specific stakeholder target (at least Fire Analyst) with the minimum data to facilitate their collaborative work during de decision-making process with an EWE spreading.   

Who can use it?

Fire community society: journalists, general population.
Emergency managers: Incident Commanders and Fire analysts.

What type of tool is it?

Adapted platforms 

How does it look like?

Website, GIS

This tool is…

☐ a new tool

⊠ an improved tool

What are the vision & mission statement?

Improve communication and collaboration among other agencies and general society, it will also allow to update and incorporate new messages and methodologies to adapted to the new EWE challenges. 

When will it be complete?

February 2024, to be improved throughout the whole project.

Documentation

Deliverable 5.12 “Tools to properly communicate scenarios during the EWE crisis“

This IA is implemented in the Living Lab(s)…

Catalonia